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FAQ
UTILITIES
Water
How do I contact my water company?
Water service for Cupertino is provided by two different water utilities:
San Jose Water Company
408.279.7900
374 West Santa Clara
San Jose, CA 95196
California Water Service Company
650.917.0152 or 408.367.8200
Where is the nearest landfill?
Cupertino is located between three landfills that accept self-hauled trash.
Newby Island Landfill (BFI)
408.432-1234
Near Highway 880 and Dixon Landing Rd.
(near the border of San Jose and Milpitas, near the Bay).
Hours: M-Sat. 8-4
Guadalupe Landfill
408.268.1666
15999 Guadalupe Mines Rd. (in the Almaden area of San Jose)
Hours: M-F, 8 a.m.- 4:45 p.m.
Zanker Road Landfill
408.263.2385
705 Los Esteros Rd. (in the outskirts of Alviso)
Hours: M-F, 8 a.m.-5 p.m.
Sanitary Sewer
Who do you call for a sewage back-up in my house?
Call the Cupertino Sanitary District at 408.253.7071. For 24-hour emergency sewer service call 408.299.2507.
The sanitary sewers of the Rancho Rinconada area of Cupertino are serviced by the City of Sunnyvale Public Works Department. They can be contacted at 408.730.7415.
Garbage & Recycling
How do I contact my garbage company?
Cupertino is serviced by the Los Altos Garbage Company at 408.725.4020
Is garbage service mandatory?
Yes. Legislation became effective in 1990 (AB939) which requires that all communities reduce their waste stream to landfills by 25% by 1995, and by 50% by the year 2000. This necessitated the introduction of many new recycling programs to the community, and the cost was much greater than simply removing garbage. If recycling programs were provided on a pay-per-service basis we would be unable to attain the AB939 goal. It is only through community investment of a mandatory fee that the program can be successful and benefit the community. Without recycling, the cost of garbage removal in the future would be much higher because it would be necessary to purchase additional land for a landfill.
Can I get a debris box from any company?
No, the Los Altos Garbage Company holds a franchise with the City of Cupertino.
How do I get rid of an appliance?
If buying a new one:
Ask the dealer to agree to haul away your old one.
If the appliance works:
- Sell it or give it away through a want ad or at a garage sale.
- Donate it to a non-profit organization. Donation Agencies List
Example
- Salvation Army 1-800-95-TRUCK (will also do minor repairs)
- Cityteam Ministries 293-4657
- The State of California has a program to encourage residents to get rid of old, inefficient refrigerators and freezers that are still working (between 10-27 cu. Ft.). Residents may be able to receive a rebate check in exchange for an old fridge or freezer. Call 800-299-7573 to schedule a pickup.
If the appliance is repairable:
- Offer it to a used appliances dealer. See "Appliances-Used" in the yellow pages.
To recycle it or dispose of it (you haul it):
- See Metal recycling list or see yellow pages under "Recycling Centers" and "Scrap Metals") Note: Metal recyclers are not equipped to remove Freon gas from fridges, freezers or air conditioners. They cannot not accept these appliances for recycling. See note on Freon below.
- BFI's Newby Island Landfill 432-1234 ($25/cubic yd. + $40 for appliances with Freon gas)
- Guadalupe Landfill 268-1666 ($24 per cubic yd. + $25 each piece handling charge, or $45 handling for appliance with Freon)
- Zanker Road Landfill 263-2385 ($30/appliance; $30/appliance with Freon)
To recycle it or dispose of it (they pick it up):
- Los Altos Garbage Company 725-4020; call for pick up appt. (cost: varies by size; typical cost for a stove: $30; refrigerator: $50)
- Scrap metal haulers may be willing to pick up and deliver your appliance to scrap metal businesses Scrap Metal Haulers
- JACO Environmental will pick up your large appliance for a fee (e.g. fridges, $20). Call 800-741-0172 for an appointment.
Notes:
- Large appliances are not accepted for disposal on On-Call Disposal Days. (Individual items cannot weigh more than 50 lbs.) On-Call Disposal Days
- If recycling or disposing of a refrigerator, freezer, or air conditioner, be aware that the appliance's Freon gas must be removed by a certified technician. Technicians are usually found at landfills and appliance repair shops. Most landfills will remove the Freon for a fee (typically $25 or $30). Landfills(It is illegal to release Freon gas into the atmosphere. If Freon gas is not extracted from the appliance properly, and is released into the atmosphere, it will contribute to the deletion of the protective ozone layer in our atmosphere. Freon is a chloroflourocarbon (CFC).
- If recycling or disposing of an appliance, you may be required to remove the motor and any mercury switches before the appliance can be accepted for recycling or disposal. Be sure to ask before you haul it. If the appliance held Freon gas, the gas must be professionally removed before the motor can be removed.
What can I do with the extra yard waste that doesn't fit in my yard waste recycling toter?
- Order an "On-Call Yardwaste/Woodwaste" recycling day. No charge. Call the garbage company at 725-4020. Materials are picked up on a resident's regular recycling day. Limit of two On-Call Disposal or Yardwaste Recycling days/yr.
- Rent a second yardwaste toter for $6.43/mon. (minimum of 3 months) from the garbage company.
- Haul the yardwaste to one of three area landfills (costs range from about $4-$15 per cubic yard for uncontaminated yardwaste or woodwaste). Landfills.
- Start a compost pile. Call 918-4640 for information on "how-to" workshops.
Cable/TV Satellite
Where can I arrange for Cable TV?
The Comcast Cable is the cable provider in the area, you can contact them at 1-800-COMCAST. More Info
Where can I arrange for Satellite TV?
The Direct TV, and Dish Network are the Satellite TV provider in the area, you can contact Direct TV at 1-888-238-7177 and Dish Network at 1-800-333-DISH.
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