FAQs

Here is the list of the building facilities:

City Hall
Community Hall
Creekside
Jollyman
Kennedy
Library
McClellan Ranch
Mercedes Tank Site
Monta Vista
Portal Park
Quinlan Center
Senior Center
Service Center
Simms House
Sports Center
St. Joseph Tank Site
Stocklmeirs House
Traffic Maintenance Yard
Wilson

For Curb Painting, contact the Public Works Engineering Department at (408) 777-3269.

For Curb Repair, contact the Street Department at (408) 777-3353.

For City Street Maintenance, contact the Street Department at (408) 777-3344.

For alive or dead Animals on City Streets go to the San Jose Animal Care & Service (SJACS), or contact SJACS at (408) 578-7297.

For dead Animals on Freeways and on-ramps go to CalTrans, or contact CalTrans at (408) 436-0930.

Storm drains flow directly to creeks and the Bay without treatment. Never pour anything into a gutter or storm drain.

Motor oil, paint products, pet wastes, and garden chemicals are washed into neighborhood Gutters and Storm Drains by rain and other runoff becoming the leading cause of water pollution in the San Francisco Bay.

Please try to keep Storm Drains clear of leaves to prevent stoppage, and flooding in the streets during the fall and winter seasons.

For illegal dumping, flooding and sand bags, contact the street department at (408) 777-3344.

For graffiti removal from public properties, contact the Street Department at (408) 777-3344. The City's Street Department has conducted a successful graffiti abatement and removal program since the 1990’s involving public properties. For graffiti removal from private properties, contact Code Enforcement at (408) 777-3182. Letters are sent to private property owners urging timely removal of graffiti as a proven graffiti abatement practice. This program has resulted in an official removal rate of approximately 95% on private properties.

To report graffiti offenders, contact the Sheriff’s Department at (408) 808-4400 or call the City’s Graffiti Hotline at (408) 777-3100.

For graffiti removal on bus stops go to Santa Clara Valley Transportation Authority (SCVTA), or contact SCVTA at (408) 321-7054.

Trash cans at bus stops are normally emptied once per week. If a bus stop trash can is overflowing and needs emptying, go to SCVTA (see link above), or contact SCVTA at (408) 321-7054.

For pavement repairs or potholes, contact the Street Department at (408) 777-3344.

Autumn is the time of year when City crews work toward keeping storm drains free of falling leaves. Leaves in street gutters can clog storm drains, which potentially cause flooding of neighborhood streets. Your help with prompt removal of fallen leaves is appreciated: potential flooding will be reduced; pollution to local creeks will be prevented; and public/environmental health will be increased.

In Santa Clara Valley, storm drains flow directly to local creeks and into the Bay with no pollution treatment processing. If leaves build up in underground catch basins, a poisonous gas (hydrogen sulfide) can occur. This can deplete the oxygen in creeks and streams, where fish live, and can be dangerous to City workers during their efforts to unclog storm drains. Help keep Cupertino cleaner and safer by not allowing leaves to blow down the gutter and into storm drains. Keep an eye on your neighborhood catch basin. If it is clogging with leaves, clear it with a broom or call the Street Department at (408) 777-3344.

Please do not blow or rake leaves from your yard into the street! Place leaves with your other Clean Green yard wastes in your green cart or start a composting pile. To learn more about composting, contact the County Home Composting Education Program at 918-4640. To learn more about other things that should not go down the storm drain, call the City Street Department at (408) 777-3344.

For Flood Prevention and Tips go to Santa Clara Valley Water District.

To report Flooding, due to Creeks within Santa Clara County, contact the Santa Clara Valley Water District at (408) 265-2600 ext. 2378.

To report Hazardous Spills or Illegal Dumping in Creeks within Santa Clara County, contact the Santa Clara Valley Water District at (800) 510-5151.

For flooding in City streets during normal business hours, contact the Street Department at (408) 777-3344. After "normal" office hours and weekends, please call County Communications at (408) 299-2507.

For sandbag requests for Flood Prevention within Santa Clara County, go to Santa Clara Valley Water District (SCVWD), or call SCVWD at (888) 439-6624. A limited number of filled sandbags are available at the Service Yard located at 10555 Mary Ave.

For Abandoned Vehicles, contact Code Enforcement at (408) 777-3182.

For Animals - Alive or Dead on City Streets, go to the San Jose Animal Care and Service  at (408) 794-PAWS (7297).

For Animals - Alive on Freeways and on-ramps, contact the California Highway Patrol at (408) 467-5400.

For Animals - Dead on Freeways and on-ramps go to CalTrans, or contact CalTrans at (408) 436-0930.

For City Street maintenance, contact the Street Department at (408) 777-3344.

For Curb Painting, contact the Public Works Engineering Department at (408) 777-3354.

For Curb Repair, contact the Street Department at (408) 777-3344. 

For Debris in City streets, contact the Street Department at (408) 777-3344.

For Freeway maintenance problems go to CalTrans, or contact CalTrans at (408) 436-0930.

For Frequently Asked Questions about Street maintenance, go to Street Department FAQs & Tips.

For Gutter Repair, contact the Street Department at (408) 777-3353.

For Obstructions to sidewalks, street signs or traffic visibility, contact the Street Department at (408) 777-3344 or (408) 777-3269.

For Potholes, contact the Street Department at (408) 777-3344 or (408) 777-3269.

For Sidewalk repair, contact the Street Department at (408) 777-3353.

For Spills involving Hazardous Materials, Santa Clara County Fire Department by dialing 9-1-1.

For Spills involving non-Hazardous Materials (liquids and/or solids), contact the Service Center at (408) 777-3269. After "normal" office hours and weekends, please call Santa Clara County Communications at (408) 299-2507.

For Street Closures, contact Public Works Engineering Department at (408) 777-3354.

For Street Lane Lines, contact the Street Department at (408) 777-3344.

For Street Light Repairs, contact the Street Light Department at (408) 777-3344 or call the Service Center at (408) 777-3269.

For Street Signs damaged, missing, or obstructed, contact the Street Department at (408) 777-3344.

For Street Surface repair and/or maintenance, contact the Street Department at (408) 777-3344.

For Traffic Signal questions, complaints, damage, and vehicle/bicycle detection - contact the Public Works Engineering Department at (408) 777-3354.

Storm Drains flow directly to creeks and the Bay without treatment.

Motor oil, paint products, pet wastes, and garden chemicals are washed into neighborhood Gutters and Storm Drains by rain and other runoff becoming the leading cause of water pollution in the San Francisco Bay.

Please try to keep Storm Drains clear of leaves to prevent stoppage, and flooding in the streets during the fall and winter seasons.

Never pour anything into a Gutter or Storm Drain.

Go to the Santa Clara Valley Urban Runoff Pollution Prevention Program for more information about urban runoff pollution prevention (URPP), and to volunteer to help clean up local creeks and rivers.

Another link with useful information regarding URPP is found at the www.mywatershedwatch.org.

For Federal Tax Identification Number, call the Internal Revenue Service at 1-800-829-1040.

Call the Alcohol Beverage Control located at 100 Paseo De San Antonio, San Joseor call (408) 277-1200.

Contact the City of Cupertino Finance Department (408) 777-3221. You may also download a business license application or fill it on-line by going to our Business Resources page.

For fallen branches or trees in Cupertino streets or in the public right-of-way, contact the Service Center at (408) 777-3269. After "normal" office hours and weekends, please call Santa Clara County Communications at (408) 299-2507.

The City of Cupertino Public Works Division will remove graffiti from all City property such as street signs, light poles, and park facilities.  Graffiti on other public property or quasi-public property, such as bus benches and shelters, railroad property, freeway overpasses/sound walls and water district property, must be reported directly to the appropriate agency. Contact Graffiti hotline at (408) 777-3100.

The municipal code requires private property owners to remove graffiti from their property within 10 days.

For alive or dead Animals on City streets, go to the San Jose Animal Care and Service Department (SJACS), or contact SJACS at (408) 578-7297.

For alive Animals on Freeways and on-ramps, contact the California Highway Patrol at (408) 467-5400.

For dead Animals on Freeways and on-ramps, go to CalTrans, or contact CalTrans at (408) 436-0930.

For concerns regarding bees (advice only), cockroaches, mosquitoes, possums, raccoons, rats, skunks, and other "pests" and rodents go to the Santa Clara County Vector Control District (SCCVCD), or contact SCCVCD at (408) 918-4770.