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Welcome to the New

Welcome to the City of Cupertino’s redesigned website. Explore our new look and structure, which reflect the priorities and values of our local government and community. Check out our new and updated content.

The old website, which served us well for many years, has been retired to make way for this fresh approach to the City’s internet presence.

We’d love to hear your comments and feedback on the new via our Website Redesign Satisfaction Survey as we work to continually improve the site to give you the info and tools that you need.

PG&E Public Safety Power Shutoff

Post Date:07/01/2019

Pacific Gas and Electric (PG&E) has announced that, during certain weather conditions, they will shut down transmission lines on days with a high risk of wildfire as part of its Public Safety Power Shutoff (PSPS) program. Customers are advised to prepare for outages that could last two to seven days. Outages could impact any PG&E customer, regardless of whether they live in a high fire-threat area. 

PG&E has stated that it intends to provide customers with 48 hours advanced notice via phone call, text, or email. However, weather conditions can change quickly, and PG&E may unable to fully execute their noticing protocols.  

After the extreme weather event has passed, PG&E will conduct inspections and any necessary repairs before power can be restored. 

View the PG&E PSPS Fact Sheet (PDF)

用中文了解更多這項相關資訊 (PG&E PSPS Fact Sheet in Chinese, PDF)

When will a shutoff occur?

PG&E determines the shutoff in coordination with the National Weather Service to reduce the risk of PG&E lines staring a fire. Criteria is:

  • Temperatures over 80 degrees
  • Humidity less than 20% and poor overnight recovery from heat
  • Winds over 25 mph

PG&E will send an email to all registered customers 48 hours before a planned shutoff and again 24 hours before shutoff.  Shutoff involves turning off a transmission line. Transmission lines will shut down the area with a high fire danger and likely the surrounding communities.  You may wish to consider following the company's Twitter and Facebook pages.

Preparing for a PSPS

  • Make sure your PG&E billing information contains your current contact information to receive notifications
  • Plan for medical needs, like devices that use batteries/require power or medications that need to be refrigerated 
  • Prepare backup charging methods for phones or other devices
  • Keep hard copies of emergency numbers
  • Create or restock a home emergency kit that includes fresh batteries, flashlights, cash, and first aid supplies
  • Know how to manually open your garage door
  • Plan for the needs of your pets
  • Ensure backup generators are ready and safe to use

For additional wildfire and emergency preparedness tips, visit

Medical Baseline Customers

Through PG&E's Medical Baseline Program, customers who have special energy needs due to qualifying medical conditions can receive extra notifications in advance of a PSPS and also receive a lower rate on their monthly energy bill. 

To enroll in the Medical Baseline Program, customers must complete an application that includes fields that must be completed by their doctor. The application is available on the PG&E website. 

The City will post updates and provide further information at
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