Show/Hide

COVID-19 Information:

 

Learn more about COVID-19, City services, and the Shelter-in-Place Order.  

 

 

Refund Policy

Print
Press Enter to show all options, press Tab go to next option

Creating A Positive, Healthy, Connected Community

Activity Withdrawals
  • Refunds will not be issued 3 calendar days or less before the start of the activity.
  • Withdrawals requested 4-7 calendar days prior to the first activity meeting will incur a 10% processing fee.
  • Withdrawals must be requested in writing at least 8 calendar days prior to the start of the activity for a full refund.

Aquatics Policy

  • Request for course withdrawals from aquatics classes must be submitted at least 14 calendar days prior to the start of the first class meeting. No refunds will be issued for aquatics classes if the request is made less than 14 days prior to the first class meeting.
  • Transfers will not be allowed once the class has begun.
1 Day Classes/Events
  • Refunds must be requested in writing at least 8 calendar days prior to the start a 1-day event/class.

Course Cancellations

  • Full refunds will be issued if a course is cancelled by Cupertino Parks and Recreation.
  • Courses not reaching their minimum enrollment will be cancelled.
Refunds by Check
  • Refunds by check may take up to six weeks to process. Original payments made in cash or check will be refunded as a check.
Refunds by Credit Card
  • If you paid by credit card, your refund will be applied to the card.
Refund Request
  • Requests must be submitted in writing and must include: 
    • Participant's name, address, and phone number,
      Name and activity number of the class and reason for withdrawal request.
  • Fax your request to 408-777-1305, mail it or walk-in to:
    • Quinlan Community Center

            10185 N Stelling Road     
            Cupertino, CA 95014

  • May also email your request to: refunds@cupertino.org
Separate Policies
  • There are no refunds for: Fitness Passes. Separate policies apply to Preschool, Lunch Bunch, Senior Center Programs and Sports Center Memberships.  Please inquire before registering.