Refund Policy

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Creating A Positive, Healthy, Connected Community

Activity Withdrawals
  • Refunds will not be issued 3 calendar days or less before the start of the activity.
  • Withdrawals requested 7 calendar days or less prior to the first activity meeting will incur a 10% processing fee.
  • Withdrawals must be requested in writing at least 8 calendar days prior to the start of the activity for a full refund.

Aquatics Policy

  • Request for course withdrawals from aquatics classes must be submitted at least 14 calendar days prior to the start of the first class meeting. No refunds will be issued for aquatics classes if the request is made less than 14 days prior to the first class meeting.
  • Transfers will not be allowed once the class has begun.
1 Day Classes/Events
  • Refunds will not be issued 7 calendar days or less before a 1 day event/class.
Course Cancellations
  • Refunds will be issued if a course is cancelled by Recreation and Community Services
  • Courses not reaching their minimum enrollment will be cancelled.
Refunds by Check
  • Refunds by check take up to six weeks to process.
Refunds by Credit Card
  • If you paid by credit card, your refund will be applied to the card.
Refund Request
  • Requests must be submitted in writing
    • Include:
      Participant's name, address, and phone number
      Name and activity number of the class
  • Fax your request to 408-777-1305 or mail it to:
    • Registration Refund
      10185 N Stelling Road
      Cupertino, CA 95014
  • Can also email your request to:
Separate Policies
  • There are no refunds for: Fitness Passes, Camp Cupertino, and Private Music Lessons. Separate policies apply to Preschool, Senior Center Programs and Sports Center Memberships.
  • Please inquire before registering.