Maintenance - FAQs

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Animals in the Street 

For alive or dead animals on city streets, go to the San Jose Animal Care and Service Department (SJACS), or contact SJACS at 408.578.7297.

Alive Animals on Freeways, and on-ramps, contact the California Highway Patrol at 408.467.5400.
Dead Animals on Freeways, and on-ramps, go to CalTrans, or contact CalTrans at 408.436.0930.

For concerns regarding bees (advice only), cockroaches, mosquitoes, possums, raccoons, rats, skunks, and other "pests" and rodents go to the Santa Clara County Vector Control District (SCCVCD), or contact SCCVCD at 408.918.4770.

Bees (Swarms) on Private Property

For advice only: go to Santa Clara County Vector Control District (SCCVCD), or contact SCCVCD at 408.792.5010.

For removal: the City recommends looking in a telephone book under "Bee Removal" and contact someone listed there.

For bees in a city street tree contact the Trees and Right of Way Division at 408.777.3343.
For bees in a city park contact the Grounds Division at 408.777.3270.

Boulevard Landscaping

Landscaping and tree maintenance in the center medians of roadways, contact the Trees and Right of Way Division at 408.777.3343.

Problems concerning landscaping on City owned facilities, contact the Grounds Division at 408.777.3270.

Bus Stop Maintenance

For Graffiti Removal on bus stops, go to Santa Clara Valley Transportation Authority (SCVTA), or contact SCVTA at 408.321.7054.

Trash cans at bus stops are normally emptied once per week. If a bus stop trash can is overflowing and needs emptying, go to SCVTA, or contact SCVTA at 408.321.7054.

For pavement repairs, or potholes, contact the Street Department at 408.777.3275.

Catch Basins

Storm Drains flow directly to creeks and the Bay without treatment.

Motor oil, paint products, pet wastes, and garden chemicals are washed into neighborhood gutters and storm drains by rain and other runoff becoming the leading cause of water pollution in the San Francisco Bay.

Please try to keep Storm Drains clear of leaves to prevent stoppage, and flooding in the streets during the fall and winter seasons.

Never pour anything into a gutter or storm drain.

City Street Trees

The City maintains a City Street Tree on the frontage of all single-family residential properties. Call 408.777.3343 for information.

For requests to plant trees in residential public right of way in the front yard, contact the Trees and Right of Way Division at 408.777.3343.

Sidewalk, curb, and gutter repair work requests contact the Street Division at 408.777.3353.

Trimming, spraying, root pruning, brace and cable work on City trees contact the Street Tree Division at 408.777.3410.

Composting

For a schedule of free classes and information regarding composting, go to the Santa Clara County Integrated Waste Management (SCCIWM), contact the SCCIWM at 408.918.4640, or call the City's Environmental Programs Manager at 408.777.3242.

For more information on Composting including "how-to" guides, go to the Center for the Development of Recycling (CDR) website or call CDR at 800.533.8414.

Creek Flooding and/or Creek Hazards

For Flood Prevention and Tips, go to Santa Clara Valley Water District.

To report Flooding due to Creeks within Santa Clara County, contact the contact the Santa Clara Valley Water District at 408.265.2600 ext. 2378.

To report Hazardous Spills or Illegal Dumping in Creeks within Santa Clara County, contact the Santa Clara Valley Water District at 800.510.5151.

Flooding in City streets during normal business hours, contact the Street Division at 408.777.3344. After "normal" office hours and weekends, please call County Communications at 408.299.2507.

Sandbag requests for Flood Prevention within Santa Clara County, go to Santa Clara Valley Water District (SCVWD) or call SCVWD at 888.439.6624.

Sandbag requests for Flood Prevention (from Residential areas only) can also be made by calling the Service Center during normal business hours at 408.777.3269.

Curb Painting and/or Repair

For Curb Painting: contact the Public Works Engineering Division at 408.777.3354.
For Curb Repair: contact the Street Division at 408.777.3353.
For City Street maintenance: contact the Street Division at 408.777.3275.

Falling Leaves Clog Storm Drains

Autumn is the time of year when City crews work toward keeping storm drains free of falling leaves. Leaves in street gutters can clog storm drains, potentially causing flooding of neighborhood streets. Your help with prompt removal of fallen leaves is appreciated: potential flooding will be reduced; pollution to local creeks will be prevented; and public/environmental health will be increased.

In Santa Clara Valley, storm drains flow directly to local creeks and into the Bay with no pollution treatment processing. If leaves build up in underground catch basins, a poisonous gas (hydrogen sulfide) can occur. This can deplete the oxygen in creeks and streams where fish live, and can be dangerous to City workers during their efforts to unclog storm drains. Help keep Cupertino cleaner and safer by not allowing leaves to blow down the gutter and into storm drains. Keep an eye on your neighborhood catch basin. If it is clogging with leaves, clear it with a broom or call the Street Division at 408.777.3275.

Please do not blow or rake leaves from your yard into the street! Place leaves with your other Clean Green yard wastes in your green cart or start a composting pile.

To learn more about composting, contact the County Home Composting Education Program at 408.918.4640.

To learn more about other things that should not go down the storm drain, call the Environmental Programs Division at 408.777.3342.

Graffiti Removal

For graffiti removal from public properties, contact the Street Division at 408.777.3275. The City's Street Department has conducted a successful graffiti abatement and removal program since the 1990’s involving public properties.

For graffiti removal from private properties, contact Code Enforcement at 408.777.3182. Letters are sent to private property owners urging timely removal of graffiti as a proven graffiti abatement practice. This program has resulted in an official removal rate of approximately 95% on private properties.

Dial-a-tip to report graffiti offenders, contact the Sheriff’s Department at 408.808.4400.

Parks

Blackberry Farm
Linda Vista Park
Portal Park
Canyon Oak Park
McClellan Ranch Park
Somerset Park
Creekside Park
Memorial Park
Three Oaks Park
Hoover Park
Monta Vista Park
Varian Park
Jollyman Park
Canyon Oak Park
Wilson Park
Franco Park
Sterling Barnhart Park
Little Rancho Park

For a detailed description of each park, click here

Storm Drains

Storm drains flow directly to creeks and the Bay without treatment. Never pour anything into a gutter or storm drain.

Motor oil, paint products, pet wastes, and garden chemicals are washed into neighborhood Gutters and Storm Drains by rain and other runoff becoming the leading cause of water pollution in the San Francisco Bay.

Please try to keep Storm Drains clear of leaves to prevent stoppage, and flooding in the streets during the fall and winter seasons.

For illegal dumping, flooding and sand bags, click here.

Contact Info

Abandoned Vehicles, contact Code Enforcement at 408.777.3182.
Animals - Alive or Dead on City Streets, go to the San Jose Animal Care and Service (SJACS) or contact SJACS at 408.578.7297.
Animals - Alive on Freeways, and on-ramps, contact the California Highway Patrol at 408.467.5400.
Animals - Dead on Freeways, and on-ramps, go to CalTrans, or contact CalTrans at 408.436.0930.
City Street Maintenance, contact the Street Division at 408.777.3275.
Curb Painting, contact the Engineering Division at 408.777.3354.
Curb Repair, contact the Street Division at .408.777.3353.
Debris in City Streets, contact the Street Division at 408.777.3275.
Freeway Maintenance Problems, go to CalTrans, or contact CalTrans at 408.436.0930. 
Gutter Repair, contact the Street Division at 408.777.3353.
Obstructions of Sidewalks, Street Signs or Traffic Visibility, contact the Engineering Division at 408.777.3354.
Potholes, contact the Street Division at 408.777.3275.
Sidewalk repair, contact the Street Division at 408.777.3353.
Spills involving Hazardous Materials, Santa Clara County Fire Department by dialing 9-1-1.
Spills involving non-Hazardous Materials (liquids and/or solids), contact the Service Center at 408.777.3269. After "normal" office hours and weekends, please call Santa Clara County Communications at 408.299.2507.
Street Closures, contact the Engineering Division at 408.777.3354.
Street Lane Lines, contact the Street Division at 408.777.3275.
Street Light Repairs, contact the Street Light Division at 408.777.3342 or call the Service Center at 408.777.3269.
Street Signs Damaged, missing, or obstructed, contact the Street Division at 408.777.3275.
Street Surface Repair and/or Maintenance, contact the Street Division at 408.777.3275.
Traffic Signal questions, complaints, damage, and vehicle/bicycle detection, contact the Public Works Engineering Division at 408.777.3354.

Street Sweeping

Street sweeping in the residential and commercial areas of Cupertino occurs twice a month.

For comments, concerns, or questions regarding street sweeping, contact the Service Center at 408.777.3269.

If your scheduled street sweeping day falls on one of the following holidays, it will be completed on the next scheduled sweep day: Thanksgiving, Christmas, and New Year's Day. More info on street sweeping.

Tree Emergencies

Fallen branches or trees in Cupertino streets or in the public right-of-way, contact the Service Center at 408.777.3269. After "normal" office hours and weekends, please call Santa Clara County Communications at 408.299.2507.

City Street Trees

The city maintains a City Street Tree on the frontage of all single family residential properties. Call 408.777.3410 for information. For requests to plant trees in residential public right of way in the front yard contact the Street Tree Division at 408.777.3410.

Sidewalk, curb, and gutter repair work requests contact the Street Division at 408.777.3353.

Trimming, spraying, root pruning, brace and cable work on city trees contact the Street Tree Division at 408.777.3410.

Urban Runoff Pollution Prevention

"No Dumping - Flows to the Bay"

Storm Drains flow directly to creeks and the Bay without treatment.

Motor oil, paint products, pet wastes, and garden chemicals are washed into neighborhood Gutters and Storm Drains by rain and other runoff becoming the leading cause of water pollution in the San Francisco Bay.

Please try to keep Storm Drains clear of leaves to prevent stoppage, and flooding in the streets during the fall and winter seasons.

Never pour anything into a Gutter or Storm Drain.

Go to the Santa Clara Valley Urban Runoff Pollution Prevention Program website for more information about urban runoff pollution prevention (URPP), and to volunteer to help clean up local creeks and rivers.

Another link with useful information regarding URPP is found at the County of Santa Clara Building Inspection, Land Development Engineering and Surveying.