Via-Cupertino Shuttle

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Customer Service: (669) 201-1892

Introducing Via-Cupertino! 

On 6/18/19 the Cupertino Council approved an 18-month pilot program for an on-demand shuttle powered by Via. Watch out our launch event here on 10/29/19. Via-Cupertino is an on-demand shuttle service providing transportation anywhere in Cupertino and to Sunnyvale Caltrain. The new Mercedes Metris vans, each equipped with a bike rack (racks arriving soon!) are comfortable 6 passenger vans and feature custom graphics with the Cupertino and Via logos on the doors. One Wheelchair Accessible Vehicle can transport riders using wheelchairs and mobility scooters.

On-Demand Transit 

On-demand transit means no schedules or routes to remember. Instead a van travels to you and takes you to your destination. After requesting a ride, the app shows the van’s location and your estimated wait time. Riders walk a short distance to meet the van to make trips direct and fast. Once on-board, you make your way to your destination and along with other riders heading in the same direction. If using the service by phone, the customer service representative will tell you where to meet the van and give you an estimated arrival time. Door-to-door service is available for disabled riders. 

How to Ride

Download the app by searching "Via" in the App Store or in Google Play. Look for the blue app icon, create an account and start riding! You can also call Via customer service (669) 201-1892 to setup an account by phone and request rides. Rides are not scheduled in advance, but arrive quickly. Seniors, students, disabled and low-income riders get a 50% discount off the $5 flat fare. See the info below on how to obtain a discounted fare.

Who Can Ride

Via-Cupertino is open to all! Children ages 13-17 can ride with parental consent, which is given by a parent downloading the app and accepting the terms & conditions. No additional consent form is required. Children under 13 years of age may ride when accompanied by a parent/guardian and parents are responsible for bringing the appropriate car seat for young children as required by California State law.

Fares:

One-way fare: $5 (Senior/low-income/disabled/students ride for $2.50)

Weekly pass: $17 (up to 4 rides per-day)

4-week pass: $60 (up to 4 rides per-day)

Additional Riders: $1 (please book +1's in app or by phone, you may fill all 6 seats!)

How to Obtain a Discounted Fare

Discounted fares only apply to single fares and not to weekly or 4-week passes. Only one discount category can be used, no multiple discounts are given out. To obtain a discounted fare please come in to the Public Works counter at City Hall Monday-Thursday from 8am-5pm & Friday 8am-4pm. Please note the counter is closed for lunch from Noon-1pm.

Required Documents: 

1. Senior Discount: a photo ID is required showing an age of (65+) 

2. Student Discount: a valid student ID

3. Low Income Discount: a Cal Fresh card

4.  Disabled Discount: a valid disabled placard & registration card 

Door-to-door Rides: For customers that do not have a disabled placard and desire door-to-door service please contact the project manager (contact info below). 

Service Area 

Cupertino Service Area

Additional Info

Via-Cupertino Service Hours: 

Weekdays 6am - 8pm, Saturday 9am - 5pm

No phone or mobile device?

Call 669-201-1892 to setup an account and ride by phone.

Where Can I Ride? 

Anywhere in the blue shaded area of the map, including to Sunnyvale Caltrain.

Project Manager:
Chris Corrao, chrisc@cupertino.org
(408) 777-3174