Refund Policy

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Creating A Positive, Healthy, Connected Community

Activity Withdrawals
  • Refunds will not be issued 3 calendar days or less before the start of the activity.
  • Withdrawals requested 7 calendar days or less prior to the first activity meeting will incur a 10% processing fee.
  • Withdrawals must be requested in writing at least 8 calendar days prior to the start of the activity for a full refund.
1 Day Classes/Events
  • Refunds will not be issued 7 calendar days or less before a 1 day event/class.
Course Cancellations
  • Refunds will be issued if a course is cancelled by Recreation and Community Services
  • Courses not reaching their minimum enrollment will be cancelled.
Refunds by Check
  • Refunds by check take up to six weeks to process.
Refunds by Credit Card
  • If you paid by credit card, your refund will be applied to the card.
Refund Request
  • Requests must be submitted in writing
    • Include:
      Participant's name, address, and phone number
      Name and activity number of the class
  • Fax your request to 408-777-1305 or mail it to:
    • Registration Refund
      10185 N Stelling Road
      Cupertino, CA 95014
  • Can also email your request to:
Separate Policies
  • There are no refunds for: Fitness Passes, Camp Cupertino, and Private Music Lessons. Separate policies apply to Preschool.
  • Please inquire before registering.